Digital healthcare technologies, like those powered by artificial intel- ligence (AI), are transforming
patient-provider interactions — and 66%
of healthcare executives believe some of
these innovations fall into a gray area of
The trends extend even beyond
Five steps to protect patient information
that of telemedicine, smartphone
applications, and wearable technol-
ogy. Today, virtual assistants like
Amazon’s Alexa not only answer
consumers’ health questions, but have
also been trained by the American
Heart Association (AHA) to recite
instructions for CPR in an instant. Meanwhile,
according to a recent survey, 63% of healthcare
organizations now use cloud-based clinical
applications to fulfill the need for scalable,
flexible, and reliable infrastructure solutions. 2
As an increasing amount of patient infor-
Eliminate paper-based processes
mation is processed digitally, healthcare
providers face new challenges and
opportunities related to compliance. Here
are five ways healthcare organizations can
better protect the security of patient infor-
mation using digital technologies.
A recent HIMSS survey shows 90% of clinicians still use paper-based documentation,
and most front offices still rely on paper-based check-in. 3 This puts patients at risk for
identity theft, especially when papers are left
unattended at the front desk. It also presents
issues related to HIPAA compliance.
Technologies that support digital
check-in enhance the security of patient
information by capturing the information
electronically, limiting the number of
people who touch or view patients’ personal
data. Often, the information is entered by
patients themselves in a waiting room or, in
some instances, from their home via their
mobile device. Some models automatically
update changes to patient information in
the organization’s electronic health record
(EHR), eliminating the need for manual
updates by front desk staff. This further
protects the privacy and security of sensitive
by Eric Anderson
» A survey shows that 66% of executives believe digital health innovations are unclear.
» Digital technologies help healthcare providers protect and secure patient information.
» Real-time verification of patient demographic and insurance information supports compliance.
» Avoid delays when using technologies that enable patients to sign consent forms.
» Cloud solutions offer added protection against theft of medical data.
Eric Anderson ( firstname.lastname@example.org) is COO of Clearwave in