Healthcare employees often suffer from training fatigue. The thought of additional training can bring
tears to their eyes; and then, tell them it is
compliance training and watch them start
looking for any possible reason to
get out of it. It doesn’t have to be
that way! I have been told, on aver-
age, healthcare employees spend
between 40 and 60 hours a year in
training. All types of training are
important, but compliance train-
ing should have a seat at the “adult
table” and not be relegated to a TV
to effectively use PowerPoint to enhance
Nearly all providers use some sort of online
or computer-based training. Computer-based
training is cost effective, delivers a consistent
message, and provides a great deal of flexibility—but isn’t without its flaws. Whether it is
live, taped, or computer-based, to be effective,
compliance training has to be engaging and
capture the attention of a workforce that seems
to have a shorter attention span every year.
We live in a fast-paced digital world where
we demand instant information, and we can’t
stand in line longer than four seconds without grabbing our phones as a way to fill the
As unfortunate as it may sound, to keep
employees engaged compliance training has
to be interesting and even entertaining to
retain the attention span of employees, many
of whom seem to go into a panic if they aren’t
within arm’s length of their phones or mobile
devices. Content is clearly important, but how
that content is delivered is far more impactful
in terms of how well the audience will retain
by Gary N. Jones, JD, CHC, CHPC
The secret to effective
» Effective training is the heart and soul of a good compliance program.
» Engaging employees in a highly digital world requires deliberate effort.
» Content is important, but delivery has a greater impact on retention.
» Effective training isn’t about gimmicks or cartoons.
» With PowerPoint presentations, often less is more.
Gary N. Jones ( Gary.firstname.lastname@example.org) is President and Founder of
Midwest Compliance Associates in Cedar Falls, IA.